REVOLVE Warranty & Return Policy
Revolve Warranty, Refunds and Returns Policies
The Revolve Electric warranty only covers electric bikes and frames that are purchased from and assembled by distributors or retailers licensed by Revolve. For your safety, it is not recommended that you buy a boxed bike (i.e. one that is not yet assembled) and assemble it yourself, or have the bike assembled by a distributor or retailer that is not licensed by Revolve. Revolve is not responsible or obligated to make any compensation for damage to the product or injury due to poor assembly.
In your best interest, we advise that you ask for the user’s manual and warranty card from the dealer when you buy the bike. Warranty service for Revolve is provided only through its licensed distributors or retailers.
TERMS AND CONDITIONS OF WARRANTY
The warranty is currently only valid for first-hand owners at a licensed distributor or retailer. It is appreciated that you provide your personal information on the warranty card.
The warranty becomes valid on the day the owner makes a purchase at one of the distributors or retailers licensed by Revolve:
Frame: 6 months from the day of purchase. Rule of replacement: the frame is replaced with one of the same model. In the case that the model is no longer in production, a replacement will be made with an equivalent model.
Front fork without shock absorber: 1 year from the day of purchase.
Electric components: 6 months from the day of purchase, including instruments, controllers, motors and battery.
Non-consumables: 6 months from the day of purchase. Including front fork with shock absorber, saddle, seat post, shift lever, front derailleur, rear derailleur, main shaft, front hub, rear hub, handle, handle bar, front fixture, rear fixture, brake lever, front fender, rear fender, luggage carrier, pedal, bearing, linkage and linkage screws (depending on the warranty provided by the parts manufacturers).
In case of damage that occurs under normal use in accordance with the user’s manual and that is identified as a defect of quality while the warranty is still valid, Revolve is committed to provide complete warranty service through any of its licensed retailers. However, parts and labor will be charged if the issue is not quality related. Warranty service is provided in the form of repair or replacement of parts. Modification requires professional knowledge and expertise, and therefore, is recommended that modifications take place only at a licensed retailer.
EXCEPTION OF WARRANTY
Malfunctions due to any of the following conditions or causes are not covered in the warranty (the owner will be charged):
Consumables: the warranty does not cover wearing of the consumables, such as grips (cover), Tire, inner tube, brake pad, brake disc, brake wires, shift wires, crank, chain, wheel, and spokes.
The warranty does not cover finishing (of frame and parts). The baked paint finishing on frame and other parts may become corroded and flake off due to external causes such as sweat, collision or abrasion.
Noises or vibrations generated by rotating parts, such as pedals, front and rear hubs, steering system, shock absorbers and cassette or free wheel, that do not affect general functions.
Unauthorized modifications. Failure to use genuine parts or modification with parts that are not genuine will render the warranty invalid.
Deformation or cracks due to the wearing or material fatigue of parts under normal Use.
Loss of screws and other small objects.
Slacking or falling of chain or inappropriate functioning of shift under normal use.
Cuts or dents caused by reversing the saddle or other human factors.
Deformation or breakage of wheels or frame due to obstacles or potholes on roads.
Flat tires or leaks caused by sharp objects such as nails, glass shards and pointing pebbles.
Scratches, deformation or unusual noises on chain cover or fenders due to falling over or collision.
Additional charges that come with product failure.
Deformation or damage of frame due to failure to follow the safety instructions for stem and seat post.
Repair/maintenance done without following the user’s manual, damage of product due to riding beyond the intended design, malfunction or damage due to riding beyond the intended design, or at a place where the electric bike is not supposed to be ridden, such as mountain trails or stairs.
Damage of paint or finish due to poor storage or extended period of use, or natural discoloring on metallic surface or plastic parts.
Damage to parts or malfunctions caused by performing bike stunts or jumps.
Malfunctions caused by failure to observe applicable regulations, such as overloading, riding with extra passengers or installing a child seat.
Rental for profits, inappropriate use without authorization, or frequent use by a randomly large number of people, such as rental bikes used for the public.
Damage due to external forces, such as traffic accidents, collisions, impacts, being caught between large objects, transportation damage, misuse, falling over, falling into roadside ditches, other accidental collisions, or any other unavoidable factor.
NEW BIKE SERIAL NUMBER AND FRAME SERIAL NUMBER
The bike and frame serial numbers are what make your after service (warranty) valid. Make sure that you have checked the serial numbers before you purchase the bike. Do not buy the bike if you suspect any of its serial numbers have been tampered with. The serial numbers can be found at the following locations depending on models:
New bike serial number is located on the motor hub
Please keep your user manual safe and handy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Revolve, 258 Saw Mill River Road, Elmsford, NY 10523, United States.
To return your product, you should mail your product to: Revolve, 258 Saw Mill River Road, Elmsford, NY 10523, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.