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Returns & Refunds Policy

Returns Overview

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at support@electrik-bikes.com


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Cancellations:
Any order including pre-orders that gets cancelled after processing is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees as well.

By placing an order on our site you automatically agree to the following terms and conditions:

Once an order is placed, if you need to cancel your order for any reason, we cannot guarantee that we will be able to cancel your order before your bicycle is shipped from the warehouse. If we are unable to cancel your shipment, you will need to follow the warranty and returns policy for your bike's brand after delivery of your product. Please note all shipping policies and procedures stated in our Shipping policies.

Please note that each bicycle brand we offer on Electrik-Bikes.com comes with its own specific warranty & refund policy. The warranty & refund policies below refer to each specific brand that we offer. Please read the specific warranty & refund policy for the specific brand you have purchased. Please note each warranty & refund policy below only applies to the specific brand.


<< Click on brands below to go to your brand’s warranty/return policy >>

AmericanElectric 


ReviBikes


Revolve

ECOTRIC:

Warranty: 18 month warranty on main parts (frame, battery, motor, controller and display).
Return policy: last up to 30 days after you receive your e-bike.
Restocking fee: 25%
Click here for more detailed info!
 

EUNORAU:

Warranty: 12 month warranty on main parts (frame, battery, motor, controller and display).
Return policy: last up to 7 days after you receive your e-bike.
Restocking fee: 25%
Click here for more detailed info!

NAKTO:

Warranty: 1 year warranty on main parts (motor, battery, controller, throttle and PAS system).
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: 25% (depending on e-bike condition).

Click here for more detailed info!

QUIETKAT:
Warranty: Lifetime warranty on the frame and 1 year warranty on the battery, controller & motor.
Return policy: last up to 30 days from purchase date (if there are fewer than 10 miles on the odometer).
Restocking fee: 25%
Click here for more detailed info!
 

Rattan Bikes:

Warranty: 1 years warranty on all of our bikes. In general, we will cover most problems of the system and defects from the factory
Click here for more detailed info!

 X-TREME:

Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 15 days from purchase date.
Restocking fee: 25%

Click here for more detailed info!

 

AmericanElectric® & genZe Warranty and Returns Policies 

AmericanElectric® supports its products in times of distress. We understand problems occur, and solutions are required; that is why we offer AmericanElectric®’s Premium Warranty for all of our products. Even if you did not buy directly from AmericanElectric®,this warranty still applies, provided you purchased the product from an authorized AmericanElectric® dealer.


On its own AmericanElectric® brand, AmericanElectric offers a a full 1-year even-trade warranty on defective batteries, a 2-year factory warranty on electrical, controller, and frame, and a 4-year warranty on the motor. We also offer a 30-day manufacturer’s warranty on certain parts, such as: pedals, cranks, bulbs, mirrors, rear storage, alarm system, etc.


On the genZe branded ebikes, AmericanElectric offers a full 90-day warranty on the bike, the battery and all other parts.


This warranty is effective the day the product is delivered, and it applies to factory defects and defaults only. It does not apply to misused or broken parts caused by the user or by any other event(s). AmericanElectric® will pay for standard shipping service costs on the first warranty shipment only. Customer must pay shipping costs for any additional warranty parts. Original purchase receipt is required.


If any battery should become faulty within the specified warranty period, please return defective batteries to AmericanElectric®. AmericanElectric® does not pay shipping fees for incoming batteries.


AmericanElectric® does not offer this warranty on products purchased from second-hand sellers, non-authorized AmericanElectric® dealers, products purchased used, products purchased via outlet centers, etc. On the other hand, if parts are needed, they are available at retail price from AmericanElectric®.


1. SHIPPING DAMAGE: Should your item arrive with damage that is a direct result of the assigned shipping carrier’s mishandling, AmericanElectric® will replace those damaged parts free of charge under warranty, as long as the damage is reported immediately after delivery. (Damages reported after 3 business day, are considered not valid.) In the event that the damage is determined to be extensive (digital photos may be required), AmericanElectric® may arrange to pick up and replace the item free of charge.


2. TIRES, TUBES, & KICK STANDS: The warranty does not apply to these items unless they are damaged as a result of shipping.


3. DURING YOUR WARRANTY PERIOD: AmericanElectric® will replace any defective part free of charge. Shipping fees may apply.


If you have questions about this warranty, please call 305.767.3289. A friendly and knowledgeable representative will respond as soon as possible.


RETURN & EXCHANGE POLICY


ORIGINAL RECEIPT:
The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item at an AmericanElectric® store, a valid photo ID is also required.


RETURN & EXCHANGE PERIOD:

  • 14 days for all eligible products; Product(s) must be in its new original condition. American Electric reserves the right to deny any return or exchange.
  • 25% Re-stocking fee will apply to all new returned items.
  • Used items or Certified Pre-Owned (CPO) are final sale, and are only eligible for store credit.


NONRETURNABLE ITEMS:

  • Used items, certified pre-owned, Labor, delivery and/or completed AmericanElectric® installation services,
  • Some prepaid cards, digital subscriptions or services
  • Consumable items such as food, drinks and batteries
  • Items that are damaged or abused
  • Items that are missing accessories such as remote controls, cords and cables
  • Etched or otherwise personalized items
  • Used vehicles cannot be returned for a refund
  • Damaged vehicles cannot be returned for a refund
  • Customized vehicles
  • Non-defective special orders

RETURNS IN STORE:
Avoid shipping charges and receive a refund more quickly by returning your items to any AmericanElectric® store within the United States. Include all original packing materials, manuals and accessories. Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:
- US, Canadian or Mexican driver's license
- US state-issued ID
- Canadian province-issued ID
- Matricula Consular
- US military-issued ID
- Passport
- US Laser Visa
- US Permanent Resident Card


TO RETURN YOUR ONLINE PURCHASE BY MAIL:
Pack your return in the original shipping package, if possible. Include the packing slip and return label, and indicate the reason for the return. Include all original packing materials, manuals and accessories.


Send your return to:
AmericanElectric® Miami HQ
2649 Park Lane
Hallandale FL 33009


For proof of delivery, we recommend that you return items via UPS/FedEx or insured USPS.


REFUND METHODS:
Refunds will be credited to the original credit card or PayPal account.


When you return or exchange an item in store, we may require a valid photo ID. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days.


Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card.
____________________________________________________________


Revi Bikes Warranty and Returns Policies

Revi Bikes Return Policy

REVI BIKES Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.
Please contact info@civibikes.com or +1(909)215-0665 when you have a refund request.


Ship-back Charge
If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.


If the return is accepted, REVI BIKES will issue a pre-paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund.


The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund.


Returned units are subject to a 25% inspection and restocking fee from the original purchase price.


Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.


Shipping
To return your product, you should mail your product to: 4055, East Guasti Rd., Ste 111, Ontario, California US 91761


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Revolve Warranty, Refunds and Returns Policies

DISCLAIMER
The Revolve Electric warranty only covers electric bikes and frames that are purchased from and assembled by distributors or retailers licensed by Revolve. For your safety, it is not recommended that you buy a boxed bike (i.e. one that is not yet assembled) and assemble it yourself, or have the bike assembled by a distributor or retailer that is not licensed by Revolve. Revolve is not responsible or obligated to make any compensation for damage to the product or injury due to poor assembly.


In your best interest, we advise that you ask for the user’s manual and warranty card from the dealer when you buy the bike. Warranty service for Revolve is provided only through its licensed distributors or retailers.


TERMS AND CONDITIONS OF WARRANTY
The warranty is currently only valid for first-hand owners at a licensed distributor or retailer. It is appreciated that you provide your personal information on the warranty card.


The warranty becomes valid on the day the owner makes a purchase at one of the distributors or retailers licensed by Revolve:


Frame: 6 months from the day of purchase. Rule of replacement: the frame is replaced with one of the same model. In the case that the model is no longer in production, a replacement will be made with an equivalent model.


Front fork without shock absorber: 1 year from the day of purchase.


Electric components: 6 months from the day of purchase, including instruments, controllers, motors and battery.


Non-consumables: 6 months from the day of purchase. Including front fork with shock absorber, saddle, seat post, shift lever, front derailleur, rear derailleur, main shaft, front hub, rear hub, handle, handle bar, front fixture, rear fixture, brake lever, front fender, rear fender, luggage carrier, pedal, bearing, linkage and linkage screws (depending on the warranty provided by the parts manufacturers).


In case of damage that occurs under normal use in accordance with the user’s manual and that is identified as a defect of quality while the warranty is still valid, Revolve is committed to provide complete warranty service through any of its licensed retailers. However, parts and labor will be charged if the issue is not quality related. Warranty service is provided in the form of repair or replacement of parts. Modification requires professional knowledge and expertise, and therefore, is recommended that modifications take place only at a licensed retailer.


EXCEPTION OF WARRANTY


Malfunctions due to any of the following conditions or causes are not covered in the warranty (the owner will be charged):


Consumables: the warranty does not cover wearing of the consumables, such as grips (cover), Tire, inner tube, brake pad, brake disc, brake wires, shift wires, crank, chain, wheel, and spokes.


The warranty does not cover finishing (of frame and parts). The baked paint finishing on frame and other parts may become corroded and flake off due to external causes such as sweat, collision or abrasion.


Noises or vibrations generated by rotating parts, such as pedals, front and rear hubs, steering system, shock absorbers and cassette or free wheel, that do not affect general functions.


Unauthorized modifications. Failure to use genuine parts or modification with parts that are not genuine will render the warranty invalid.


Deformation or cracks due to the wearing or material fatigue of parts under normal Use.


Loss of screws and other small objects.


Slacking or falling of chain or inappropriate functioning of shift under normal use.


Cuts or dents caused by reversing the saddle or other human factors.


Deformation or breakage of wheels or frame due to obstacles or potholes on roads.


Flat tires or leaks caused by sharp objects such as nails, glass shards and pointing pebbles.


Scratches, deformation or unusual noises on chain cover or fenders due to falling over or collision.


Additional charges that come with product failure.


Deformation or damage of frame due to failure to follow the safety instructions for stem and seat post.


Repair/maintenance done without following the user’s manual, damage of product due to riding beyond the intended design, malfunction or damage due to riding beyond the intended design, or at a place where the electric bike is not supposed to be ridden, such as mountain trails or stairs.


Damage of paint or finish due to poor storage or extended period of use, or natural discoloring on metallic surface or plastic parts.


Damage to parts or malfunctions caused by performing bike stunts or jumps.
Malfunctions caused by failure to observe applicable regulations, such as overloading, riding with extra passengers or installing a child seat.


Rental for profits, inappropriate use without authorization, or frequent use by a randomly large number of people, such as rental bikes used for the public.


Damage due to external forces, such as traffic accidents, collisions, impacts, being caught between large objects, transportation damage, misuse, falling over, falling into roadside ditches, other accidental collisions, or any other unavoidable factor.


NEW BIKE SERIAL NUMBER AND FRAME SERIAL NUMBER
The bike and frame serial numbers are what make your after service (warranty) valid. Make sure that you have checked the serial numbers before you purchase the bike. Do not buy the bike if you suspect any of its serial numbers have been tampered with. The serial numbers can be found at the following locations depending on models:


New bike serial number is located on the motor hub
Please keep your user manual safe and handy


REFUND POLICY
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)


Obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.


Any item that is returned more than 14 days after delivery.
Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at ebikesbyrevolve@gmail.com.


Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ebikesbyrevolve@gmail.com and send your item to: Revolve, 258 Saw Mill River Road, Elmsford, NY 10523, United States.

Shipping

To return your product, you should mail your product to: Revolve, 258 Saw Mill River Road, Elmsford, NY 10523, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
______________________________________________________


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