Cart

 

Free Shipping Over $x

Questions? Call Us To Order

1 (888) 747-3685

Mon-Sat 10am to 4pm EST

Returns & Refunds Policy

Returns Overview

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at support@electrik-bikes.com


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Cancellations:
Any order including pre-orders that gets cancelled after processing is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees as well.

By placing an order on our site you automatically agree to the following terms and conditions:

Once an order is placed, if you need to cancel your order for any reason, we cannot guarantee that we will be able to cancel your order before your bicycle is shipped from the warehouse. If we are unable to cancel your shipment, you will need to follow the warranty and returns policy for your bike's brand after delivery of your product. Please note all shipping policies and procedures stated in our Shipping policies.

Please note that each bicycle brand we offer on Electrik-Bikes.com comes with its own specific warranty & refund policy. The warranty & refund policies below refer to each specific brand that we offer. Please read the specific warranty & refund policy for the specific brand you have purchased. Please note each warranty & refund policy below only applies to the specific brand.


<< Click on brands below to go to your brand’s warranty/return policy >>


ECOTRIC:

Warranty: 18 month warranty on main parts (frame, battery, motor, controller and display).
Return policy: last up to 30 days after you receive your e-bike.
Restocking fee: 25%
Click here for more detailed info!
 

EUNORAU:

Warranty: 12 month warranty on main parts (frame, battery, motor, controller and display).
Return policy: last up to 7 days after you receive your e-bike.
Restocking fee: 25%
Click here for more detailed info!

MTNBEX:

Warranty: All components including store bought accessories warranty 1 year. Battery: 2 years. All wearing parts are excepted. 
Return policy: last up to 7 days after you receive your e-bike.
Restocking fee: 25%
Click here for more detailed info!

 

NAKTO:

Warranty: 1 year warranty on main parts (motor, battery, controller, throttle and PAS system).
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: 25% (depending on e-bike condition).

Click here for more detailed info!

QUIETKAT:
Warranty: Lifetime warranty on the frame and 1 year warranty on the battery, controller & motor.
Return policy: last up to 30 days from purchase date (if there are fewer than 10 miles on the odometer).
Restocking fee: 25%
Click here for more detailed info!
 

Rattan Bikes:

Warranty: 1 years warranty on all of our bikes. In general, we will cover most problems of the system and defects from the factory
Click here for more detailed info!

 

REVI:

Warranty: 12 month warranty on main parts (frame, battery, motor, controller and display).
Return policy: last up to 30 days after you receive your e-bike.
Restocking fee: 25%
Click here for more detailed info!

 

REVOLVE:

Warranty: 12 month warranty on main parts (frame, battery, motor, controller and display).
Return policy: last up to 14 days after you receive your e-bike.
Restocking fee: 25%
Click here for more detailed info!

 

X-TREME:

Warranty: 1 year warranty on all main parts (frame, suspension, motor, controller, charger & battery).
Return policy: last up to 15 days from purchase date.
Restocking fee: 25%

Click here for more detailed info!

 

Testimonials

Added to cart!
FREE Shipping on all USA Orders & No Sales Tax | Authorized Dealer Free shipping when you order over XX You Have Qualified for Free Shipping Spend $x to Unlock Free Shipping You Have Achieved Free Shipping Free Shipping In The Continental USA Free Shipping Over $x You Have Achieved Free Shipping Free shipping when you order over XX ou Have Qualified for Free Shipping