NAKTO Warranty & Return Policy
At NAKTO Official Site: www.e-bikes.com, we aim to provide every single customer with the perfect product at the best price, as well as the greatest SERVICE experience.
All Nakto’s electric bicycles buy from NAKTO Offical Site directly (www.e-bikes.com) is covered under manufacturer's 1 year warranty for the original owner.
NAKTO 1 Year Warranty includes main bike components: motor, battery, controller, throttle, brake and PAS system.
Parts are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase.
Shipping Damage claims
Shipping damages must be reported to Electrik-Bikes within 48 hours after shipments arrivals. IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 7 days from reception of products. Note any damage to your products on the Bill of Delivery before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Please contact our Technical Support Department at 1-888-747-3685 or email us at firstname.lastname@example.org for return/replacement instructions.
NOT included in the warranty
NAKTO E-bike will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed by NAKTO E-bike upon prior to the fix.
This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. This warranty also does not cover damages caused by not proper assembly and maintenance required by NAKTO E-bikes, including but not limited to proper adjustment of the bike after assembling, proper storage of the e-bike, proper charging of the battery and use of the e-bike. Please note that this NAKTO E-bike is not set for extreme use including contest and water wading.
NAKTO E-bike will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of warranty
This warranty only applies to the original owner of a NAKTO E-BIKE products. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall NAKTO E-BIKE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
All claims to this warranty must be made through Electrik-Bikes.com. Proof of purchase or registered warranty card MUST be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support service team at Email: email@example.com as there may be a simple fix for your problem. Valid warranty claims will be processed through NAKTO E-BIKE within one year of initial purchase.
Return due to quality issues: NAKTO will pay the shipping cost of the return. Customer do not need pay any restock fee.
Returns due to non-quality issues: NAKTO does not support returns due to non-quality issues
Return contact Email: firstname.lastname@example.org
Contact number: (714)603-7547
Return address:1683 Sierra Madre Circle，Placentia，CA,92870 ,USA
No returns after 14 days of receiving.
All return must contact the original seller. If you bought from one of our online dealer ,Ebay, Amazon, Walmart store, please contact the store seller.
1.Take a photo or video to show the bike quality problem.
2.Send those evidence to NAKTO service email : electrik-bikes.com
3.They will provide you a return label for free.