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MTNBEX Warranty and Return Policy

Return Policy

  • MTNBEX allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund.


  •  All components including store bought accessories warranty 1 year. Battery: 2 years. All wearing parts are excepted. 
  • It is important that you register your new bicycle within 30 days after purchase in order to activate the warranty and provide a record of the serial number of your bike.