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Frequently Asked Questions

PAYMENT

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

SHIPPING

Where are you located?

We operate out of an office/warehouse in Chino, California.

Where is my order coming from?

We have warehouse locations across the USA where products ship from.

How much will shipping cost?

Shipping is FREE on all of our products! No minimums required.

How long will it take to ship my order?

As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 business days.

How long will it take to receive my order?

After your order is shipped, it will take between 3-10 business days for you to receive your items depending on your location.

How can I track my order?

As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.

Which courier will deliver my order?

We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as as other premium couriers.

Do you ship internationally?

At this moment, we only ship within the US.

Will I need to be present to receive my order?

All of our electric bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.

Do you charge sales tax?

Only customers residing in the state of Georgia will be charged sales tax. Orders from outside Georgia will not be charged sales tax.

DAMAGES

What should I do if my order is damaged?

Although we make it our mission to ensure that your order arrives in perfect condition, please make sure you inspect your order when it arrives before you sign for it. If you see any visible damages, please sign for the item as "Damaged" and retain a copy of the bill/receipt.

After that, please contact us and we'll help you file a claim with the manufacturer. All damage claims are handled directly by our manufacturers.

RETURNS

How can I return my order?

Although we make it our mission to provide you with the highest quality products and the best customer service in the industry, we understand that sometimes things just don't work out. 

If you are not 100% satisfied with your purchase, please contact us and we will help you with the return.

Our manufacturers' return policies last between 7 and 30 days (click here for detailed info). Unfortunately, if the manufacturer's return policy time has gone by, we won't be able to process a return for you. If you contact us within the manufacturers allowed return time, we'll be able to help you return your item(s).


Please note that all returns are subject to a 10%-25% restocking fee by our manufacturers (click here for more detailed info). The customer is also responsible for the cost of shipping the item(s) back.


To be eligible for a return, your item(s) must be unused and in the same condition you received it in. You must also keep the original packaging of the item(s).


Please don't return the item(s) before you contact us. To initiate a return, please contact us first and we'll help you with the return.


All returns must be initiated with our manufacturers. After that, you'll receive an RMA (Return Merchandise Authorization) number from our manufacturer. You can proceed with the return after.


After the manufacturer receives the item(s), they will inspect it. If it's in a unused, new sell-able condition, we'll issue you a refund to your original payment method within 3-5 days.

Important:

  • Please make sure you use tracked shipping when you return the item.
  • Please make sure you receive an RMA (Return Merchandise Authorization) number first before you return your item(s).
  • If a customer refuses a delivery of an item, they will be subject to a 10%-25% restocking fee by our manufacturer + the shipping cost of the returned item(s).

What Should I Do If My Order Is Damaged?

All of our manufacturers thoroughly inspect each item before it is shipped. However, please make sure you also inspect your item(s) when it arrives before you sign for it. If you see any visible damages, please sign for the item as "Damaged" and retain a copy of the bill/receipt.

After that, please contact us and we'll help you file a claim with the manufacturer. All damage claims are handled directly by our manufacturers.

How Do I Get A Refund?

If you have returned your item(s) to the manufacturer and they approved the return, we'll issue you a refund to your original payment method in 3-5 business days.

 

Can I Cancel My Order?

To ensure our customers receive their item(s) in a timely manner, we usually process orders as soon as we receive them.  Any order including pre-orders that gets cancelled after processing is subject to a 10% administration fee, whether or not your order has shipped.  If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees as well.

If your order is already shipped when you want to cancel it, you can follow the steps in the "Return" section. You will be subject to a 10%-25% restocking fee by our manufacturer + the shipping cost of returning the item(s).

WARRANTY

Does my electric bike come with a warranty?

Yes! All of our e-bikes come with warranties. Our manufacturers offer the best warranties in the industry. Please refer to the Warranty page for specific information about each brand.

What is an Electric Bike?

How do I choose which bike?

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